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008 120227s2015 enka f 001 0 eng
020 _a9780749474768
040 _aDLC
_beng
_cDLC
_dYDX
_dUKMGB
_dBDX
_dCDX
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_dYDXCP
_dESC
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050 0 0 _aHF5547.5
_b.F69 2015
100 1 _aFrance, Sue.
245 1 4 _aThe definitive personal assistant & secretarial handbook :
_ba best practice guide for all secretaries, PAs, office managers, and executive assistants /
_cSue France.
246 3 _aDefinitive personal assistant and secretarial handbook.
250 _a3rd ed.
260 _aLondon ;
_aPhiladelphia :
_bKogan Page,
_cc2015.
300 _axiv, 250 p. :
_bill. ;
_c24 cm.
504 _aIncludes index.
520 _aThe second edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guidebook and "friend" for all management assistants, PAs, EAs, secretaries and office managers. Written by best-selling author and former UK Times Creme/DHL PA of the Year, Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression. Chapters deal with: Relationship management; Communication, listening and questioning skills; Confidence, self-belief and goal setting; The secrets of body language; Coping with pressure and stress; Dealing with difficult people and managing conflict; Time management and personal organization; Presentation skills; Networking; and Minute-taking. Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.
650 0 _aAdministrative assistants
_vHandbooks, manuals, etc.
650 0 _aOffice management
_vHandbooks, manuals, etc.
650 0 _aOffice practice
_vHandbooks, manuals, etc.
_94615
650 0 _aSecretaries
_vHandbooks, manuals, etc.
_94616
942 _cBK
999 _c715
_d715