000 00740cam a22002414a 4500
001 CY-PaNEU10363300
003 CY-PaNEU
005 20200628125618.0
008 111011s2003 njua 000 0 eng
020 _a0130993069
020 _a0131228099
035 _a12801367
040 _aDLC
_cDLC
_dDLC
_dCY-PaNEU
050 0 0 _aHD62.15
_b.T6792 2003
245 0 0 _aTotal quality management /
_cDale H. Besterfield ... [et al.].
250 _a3rd ed.
260 _aUpper Saddle River, N.J. :
_bPrentice Hall,
_c2003.
300 _axi, 640 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references (p. 631-633) and index.
650 0 _aTotal quality management.
_93777
700 1 _aBesterfield, Dale H.
_93778
942 _cBK
999 _c2752
_d2752