TY  - BOOK
AU  - France,Sue
TI  - The definitive personal assistant & secretarial handbook: a best practice guide for all secretaries, PAs, office managers, and executive assistants 
SN  - 9780749474768
AV  - HF5547.5 .F69 2015
PY  - 2015///
CY  - London, Philadelphia
PB  - Kogan Page
KW  - Administrative assistants
KW  - Handbooks, manuals, etc
KW  - Office management
KW  - Office practice
KW  - Secretaries
N1  - Includes index
N2  - The second edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guidebook and "friend" for all management assistants, PAs, EAs, secretaries and office managers. Written by best-selling author and former UK Times Creme/DHL PA of the Year, Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression.  Chapters deal with: Relationship management; Communication, listening and questioning skills; Confidence, self-belief and goal setting; The secrets of body language; Coping with pressure and stress; Dealing with difficult people and managing conflict; Time management and personal organization; Presentation skills; Networking; and Minute-taking. Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager
ER  -