The a best practice guide for all secretaries, PAs, office managers, and executive assistants France, Sue. creator text handbook enk London Philadelphia Kogan Page c2015 2015 3rd ed. monographic eng

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xiv, 250 p. : ill. ; 24 cm. The second edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guidebook and "friend" for all management assistants, PAs, EAs, secretaries and office managers. Written by best-selling author and former UK Times Creme/DHL PA of the Year, Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression. Chapters deal with: Relationship management; Communication, listening and questioning skills; Confidence, self-belief and goal setting; The secrets of body language; Coping with pressure and stress; Dealing with difficult people and managing conflict; Time management and personal organization; Presentation skills; Networking; and Minute-taking. Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. Sue France. Includes index. Administrative assistants Handbooks, manuals, etc Office management Handbooks, manuals, etc Office practice Handbooks, manuals, etc Secretaries Handbooks, manuals, etc HF5547.5 .F69 2015 9780749474768 DLC 120227 20200628125549.0 b10569509 eng