TY  - BOOK
AU  - Griffin,Jill
TI  - Customer loyalty: how to earn it, how to keep it 
T2  - The Jossey-Bass business & management series
SN  - 0787963887
AV  - HF5415.5 .G75 2002
PY  - 2002///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Customer loyalty
KW  - Customer relations
KW  - Customer services
N1  - Includes bibliographical references and indexes
ER  -