Griffin, Jill. <br/><br/>
Customer loyalty :  how to earn it, how to keep it / 
Jill Griffin ; foreword by Robert T. Herres. 
 - New and rev. ed. 
 - San Francisco :  Jossey-Bass,  c2002. 
 - xvi, 252 p. :  ill. ;  24 cm. 
 - The Jossey-Bass business & management series .
 - Jossey-Bass business & management series. .
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>0787963887 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Customer relations.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .G75 2002