02515cam a22002894i 4500 CY-PaNEU 20230810154017.0 211007s2001 orua b 001 0 eng DLC eng rda UBY DLC C#P LVB BAKER BTCTA YDXCP RRR HNW IXA DEBBG CDX MEAUC TULIB OCLCO MTU CY-PaNEU HD62.15 .S55 2001 Shiba, Shōji, 1933- 14089 Four practical revolutions in management : systems for creating unique organizational capability / Shoji Shiba, David Walden ; with contributions by Alan Graham ... [and others]. Portland, Or. : Productivity Press ; Cambridge, Mass. : Center for Quality of Management, [2001] ©2001 xxvi, 758 p. : ill. ; 24 cm Rev. ed. of: New American TQM, 1993. Includes bibliographical references and index. The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods. Total quality management 3777 Organizational change 3744 Case studies. lcgft http://id.loc.gov/authorities/genreForms/gf2017026140 Walden, David, 1942- 14091 Graham, Alan. 14092 Shiba, Shōji, 1933- 14089 Online version: Shiba, Sh*oji, 1933- Four practical revolutions in management. Portland, Or. : Productivity Press ; Cambridge, Mass. : Center for Quality of Management, c2001 (OCoLC)802298904 BK 6626 6626 0 0 lcc 0 0 don CY-PaNEU CY-PaNEU 2021-10-07 0 HD62.15 .S55 2001 3011402 2021-10-07 00:00:00 2021-10-07 BK