TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 0130993069
AV  - HD62.15 .T6792 2003
PY  - 2003///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references (p. 631-633) and index
ER  -