Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

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TextPublication details: Harlow, England ; New York : FT/Prentice Hall, 2012.Edition: 4th edDescription: xxii, 462 p. : ill. ; 25 cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Textbooks	Library Neapolis University Pafos		NUP Main Collection: Textbooks		HD9980.5.J647 2012 (Browse shelf(Opens below))				1	Not For Loan			3004694

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Includes bibliographical references and index.

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