The definitive personal assistant & secretarial handbook : | a best practice guide for all secretaries, PAs, office managers, and executive assistants / | Sue France.
France, Sue.
The definitive personal assistant & secretarial handbook : a best practice guide for all secretaries, PAs, office managers, and executive assistants / Definitive personal assistant and secretarial handbook. Sue France. - 3rd ed. - London ; Philadelphia : Kogan Page, c2015. - xiv, 250 p. : ill. ; 24 cm.
Includes index.
The second edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guidebook and "friend" for all management assistants, PAs, EAs, secretaries and office managers. Written by best-selling author and former UK Times Creme/DHL PA of the Year, Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression. Chapters deal with: Relationship management; Communication, listening and questioning skills; Confidence, self-belief and goal setting; The secrets of body language; Coping with pressure and stress; Dealing with difficult people and managing conflict; Time management and personal organization; Presentation skills; Networking; and Minute-taking. Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.
9780749474768
Administrative assistants--Handbooks, manuals, etc.
Office management--Handbooks, manuals, etc.
Office practice--Handbooks, manuals, etc.
Secretaries--Handbooks, manuals, etc.
HF5547.5 / .F69 2015
The definitive personal assistant & secretarial handbook : a best practice guide for all secretaries, PAs, office managers, and executive assistants / Definitive personal assistant and secretarial handbook. Sue France. - 3rd ed. - London ; Philadelphia : Kogan Page, c2015. - xiv, 250 p. : ill. ; 24 cm.
Includes index.
The second edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guidebook and "friend" for all management assistants, PAs, EAs, secretaries and office managers. Written by best-selling author and former UK Times Creme/DHL PA of the Year, Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression. Chapters deal with: Relationship management; Communication, listening and questioning skills; Confidence, self-belief and goal setting; The secrets of body language; Coping with pressure and stress; Dealing with difficult people and managing conflict; Time management and personal organization; Presentation skills; Networking; and Minute-taking. Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.
9780749474768
Administrative assistants--Handbooks, manuals, etc.
Office management--Handbooks, manuals, etc.
Office practice--Handbooks, manuals, etc.
Secretaries--Handbooks, manuals, etc.
HF5547.5 / .F69 2015