Total quality management / | Dale H. Besterfield ... [et al.].

Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - Upper Saddle River, N.J. : Prentice Hall, 2003. - xi, 640 p. : ill. ; 24 cm.

Includes bibliographical references (p. 631-633) and index.

0130993069 0131228099


Total quality management.

HD62.15 / .T6792 2003
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